Avaya Social Media Manager addresses this challenge head-on. With it, you can connect seamlessly to social media channels and detect social media conversations that relate to your products, services, customers and prospects. But what really sets Social Media Manager apart is:
• You can filter, distill and analyze social media posts, identifying those that are most important and actionable.
• Those messages are automatically distributed to the contact center agent or specialist anywhere in your organization who is best qualified to respond.
• And, best of all, those mentions and responses are tracked and reported on through your Avaya Aura® Contact Center reporting tools.
With these capabilities, you reduce the risk of missing vital customer posts. You maintain a more consistent customer experience through all customer touch points — voice, e-mail, Web or video chat, and social media channels. And, you can identify new revenue-generating opportunities while measuring the impact of social media on your organization. Social Media Manager effectively becomes a focal point for all your social customer interactions, helping you elevate the customer experience across the board and quickly identify sales and service opportunities.
Social Media Manager effectively becomes a focal point for all your social customer interactions, helping you elevate the customer experience across the board and quickly identify sales and service opportunities.
Ready to make customer service a competitive edge by managing your social media opportunities in an entirely new way? We offer more than just software. Understanding both the business and technical aspects of social media is critical to your success, and we can help.
Contact us today:
VOX Network Solutions - www.voxns.com or @voxns
Avaya Social Media Manager Demo:
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